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Craft Fairs, Events & Workshops => Craft Fairs & Events Notice Board => Topic started by: goatysoap on May 18, 2011, 05:19:49 PM



Title: Worst fair I ever attended :0(
Post by: goatysoap on May 18, 2011, 05:19:49 PM
Saturday just gone. A steam fair. Lovely location - terrible weather!
The venue was packed and I had shared a pitch with a friend who owns the local farm shop so we each had our own stock and own gazebo.
the wind caught my gazebo 10 minutes in, buckled the hinges and the whole thing collapsed on my head. Its now a right-off (if anyone can recommend good gazebo's please do, I need to buy a new one!)
then I had the pleaseure of making £1.95 profit after pitch hire was taken out (but not including the cost of gazebo  :-[ so really negative figures)
and then (!!) someone said that my soap was far too dear (at £1.95 for 80g) but proceeded to buy 3 bars?! he also said that as it had my contact details on, he'd come to my house and "complain if it smelt at all goatie.."
aaaaaagh! sorry, rant over  ;)


Title: Re: Worst fair I ever attended :0(
Post by: polly on May 18, 2011, 05:24:15 PM
Firstly, what a prat of a customer. It can be hard sometimes to keep from saying what's really on your mind in such cases.

Sorry you had a crap fair. There;s been a run of them lately, esp the smaller ones. Fingers crossed for your next one.

(oh, and £1.85 for 80g is pretty cheap for a handmade soap, but it really all does depend on your area. My home town only buys the £1 soap from my bargain basket, at other fairs it's the £4 soap that goes fast. Stick to the prices you wish to sell at)


Title: Re: Worst fair I ever attended :0(
Post by: Suzanne on May 18, 2011, 05:33:45 PM
What an idiot that customer was. I assume he was joking about visiting! I certainly don't think that £1.85 is expensive. It would be really lovely to them what you are thinking, and very hard to smile sweetly and say nothing.

Rant away!


Title: Re: Worst fair I ever attended :0(
Post by: alishelly on May 18, 2011, 05:47:32 PM
Oh goaty it sounds as though you had a rotten day. You will always get the odd customer like this try to take no notice, I have had customers in the past complaining about the price / products etc and it does knock your confidence a bit to start with, I just think you get used to it after a while as some people are just downright rude.


Title: Re: Worst fair I ever attended :0(
Post by: Michelle on May 18, 2011, 06:02:42 PM
Goaty what a carp day!! Big huggles.

As to that rude customer who thought they were expensive but stil bought three, his actions certainly dont reflect his words and my thinking is that he recognises a bargain. Because to be frank that is NOT expensive. Just look online and other shops.

You know the time effort and ingredients that go in your soap. You are proud of your product and rightly so, so sell it at a price you think appropriate. Personally Id add on another £1.

If he does come knocking at your door tell him that you have reflected on his words and have taken into consideration  al your costings  and thank you , you now realise that actually you should have priced them  more a to reflect the cost and b to reflect their worth.

Stick to your guns girl  Sorry thats my rant over people like that p me right off. Hes a t**t!!


Title: Re: Worst fair I ever attended :0(
Post by: dizzybuff on May 18, 2011, 06:10:40 PM
Goaty what a carp day!! Big huggles.

As to that rude customer who thought they were expensive but stil bought three, his actions certainly dont reflect his words and my thinking is that he recognises a bargain. Because to be frank that is NOT expensive. Just look online and other shops.

You know the time effort and ingredients that go in your soap. You are proud of your product and rightly so, so sell it at a price you think appropriate. Personally Id add on another £1.

If he does come knocking at your door tell him that you have reflected on his words and have taken into consideration  al your costings  and thank you , you now realise that actually you should have priced them  more a to reflect the cost and b to reflect their worth.

Stick to your guns girl  Sorry thats my rant over people like that p me right off. Hes a t**t!!

What michelle said and id add £1 as well . Your soap is made with love , you think about what goes into it , and your ingrediants are sourced how you would like them . Stuff him what a loser.. Although he did get a bargin from your soap.


Title: Re: Worst fair I ever attended :0(
Post by: goatysoap on May 18, 2011, 06:55:13 PM
Thank you everyone  :)  Its nearly a year since the business started and I've never increased my intial prices. Only last month I was think that in line with VAT rises and the fact that my beautiful goat had died (which meant buying milk from another goat breeder) it was time to increase by a set amount but his comment made me wobble a bit!
Your words have reinstated the confidence I have in my handmade soap which literally starts from milking my white goat (in the picture with my daughter!) in the pouring rain through to wrapping and selling myself and why should I undersell both my products and its not fair on other handmade soap sellers either. so...prices will be going up to reflect the hard work and love that goes into the soap. Thank you all xxx


Title: Re: Worst fair I ever attended :0(
Post by: EJ on May 18, 2011, 07:14:06 PM
Sorry to hear about your problems.

Check out this post re gazebos

http://www.forum.fresholi.co.uk/index.php/topic,12736.msg192804/topicseen.html#msg192804 (http://www.forum.fresholi.co.uk/index.php/topic,12736.msg192804/topicseen.html#msg192804)


Title: Re: Worst fair I ever attended :0(
Post by: Denice on May 18, 2011, 07:17:51 PM
 (:hug:)

Sorry you had such a miserable fair and an even more miserable customer  :(

I was going to mention the pop-up gazebo which Corrie told us about a few days ago, but I think that's the link that EJ's given you.



Title: Re: Worst fair I ever attended :0(
Post by: goatysoap on May 18, 2011, 07:22:23 PM
Brilliant! thank you!


Title: Re: Worst fair I ever attended :0(
Post by: Vanilla on May 18, 2011, 07:47:36 PM
oh poor you, if it's any consolation my 1st fair which was a few weeks ago, was exactly the same - I made £2 after the stall fee!  Although thankfully I didn't have to cope with a collapsing gazebo!

What a silly customer.  He can't have thought it was that dear if he then bought 3 bars - more likely he was just hoping you'd offer a discount or throw in a freebie.  You should've laughed at his comment about coming round & said something about setting the goats on him if he complained about their soap!  I like what Michelle said as well, I think if he comes to your stall with his silly comments again you'll soon shut him up!   ;D

Good for you re the price increase too - don't undersell yourself - not only do you make all the soap etc, but milking goats must be really hard work!


Title: Re: Worst fair I ever attended :0(
Post by: corrie on May 18, 2011, 07:56:59 PM
Sorry about the miserable fair Goaty but good for you for raising your prices!
There will be other fairs where people "get you" and things will be very different then, just a matter of finding them!
My worst fair was 2 years ago at the Lomond Folk Festival, quite a big fest that draws in some bigish folk names but the craft fair....OMG! I think I sold a lip balm all day  :( I didn't pay for the table upfront and by 3pm I was mightily cheesed off so I did a runner without paying for the stall  :mwaha:
Funny that they asked me back last year and again this year ???


Title: Re: Worst fair I ever attended :0(
Post by: Alphya on May 18, 2011, 08:09:04 PM
That's awful :(


Title: Re: Worst fair I ever attended :0(
Post by: goatysoap on May 18, 2011, 08:42:09 PM
Oh Corrie, that's made me laugh - got an image of you doing a runner with a table under one arm and stock under the other  :mwaha:
feel better for sharing my frustrations here - that's the thing about being the 'soap seller' at most fairs, its quite an unusual market i find and people either say "oh wow! handmade soap " or "oh look fudge" or they just steer a clear berth  ;D  the amount of children that went off looking sad when I had to say ooh no its not fudge was untrue!


Title: Re: Worst fair I ever attended :0(
Post by: alishelly on May 18, 2011, 09:02:02 PM
Wow I didn't realise you milked the goat before you even started soap making I made my first batch of GM soap a few weeks ago and it is really lovely soap, you should be doubling your prices at least IMO I think most soap makers are now charging around the £4 mark especially after all the recent price hikes in raw materials, Don't undersell yourself you are making a lovely handmade product from scratch which you should be very proud of. Good luck with future fairs and I hope the new gazebo doesn't blow away...... :mwaha:


Title: Re: Worst fair I ever attended :0(
Post by: dizzybuff on May 18, 2011, 09:10:35 PM
Goaty do you have a story of your soap at all . a think a little wall of pictures of the lifecycle of your soap could make customers more aware how much work you actually put into it .


Title: Re: Worst fair I ever attended :0(
Post by: corrie on May 18, 2011, 09:23:59 PM
Oh Corrie, that's made me laugh - got an image of you doing a runner with a table under one arm and stock under the other  :mwaha:
lol, it was a bit like that with Wino as my accomplice  ::)  :mwaha:
Have a look at some of the US GM soapers websites, it'll give you an idea re pricing and marketing.
Or there is a lady up in Aberdeenshire that does GM soaps.


Title: Re: Worst fair I ever attended :0(
Post by: goatysoap on May 18, 2011, 09:25:10 PM
 :mwaha: thanks Alishelly - I think it will be tied to my van lol
dizzy buff - I think that' s a really good idea. I do have a leaflet on the stall with pics of my daughter milking savannah and explaining how I became a goats milk soap maker (children had eczema so we bought goats etc...) but maybe a story board would be a plan..
I am also looking for (and don't laugh..) a lifesize goat model with working 'udder' so that people can have a go at milking (and see how hard it actually is - esp my current goat with her guinea pig sized teats lol) if nothing else , it will attract people to the stall and then I can get them talking...
thank you all so much for your postiive comments, I actually feel a bit better now  :) am off to persuade grumpy cockerel to go to bed, bottle feed lambs and give the goats their willow (see my customers don't realise how bonkers my evenings really are  :mwaha: )


Title: Re: Worst fair I ever attended :0(
Post by: Suzanne on May 18, 2011, 09:27:21 PM
You could always just take the goat. :mwaha:


Title: Re: Worst fair I ever attended :0(
Post by: alishelly on May 18, 2011, 09:29:23 PM
You could always just take the goat. :mwaha:

 :mwaha: :mwaha:


Title: Re: Worst fair I ever attended :0(
Post by: goatysoap on May 18, 2011, 09:43:27 PM
 :mwaha:  crossed my mind!! if only DEFRA didn't make it so hard to do that! savannah would love it!!


Title: Re: Worst fair I ever attended :0(
Post by: EJ on May 18, 2011, 10:37:43 PM
Can you make a video to run on a laptop (or monitor from hidden laptop) on the stall?


Title: Re: Worst fair I ever attended :0(
Post by: Esby on May 18, 2011, 10:56:42 PM
Sorry about the fair.  Your soaps sound very nice.  I think the man must have been joking especially since he bought 3 bars.  Maybe he was flirting with you :).  With the work and ingredients that you put into your soaps, your prices are excellent!  I am sure he (the rude cutomer) knows this.  I hope you sell a ton at the next fair :)   


Title: Re: Worst fair I ever attended :0(
Post by: Eva on May 19, 2011, 07:33:29 AM
Sorry to hear you had a no good fair. Hope it's much better next time.  :buttrf:


Title: Re: Worst fair I ever attended :0(
Post by: Cocomartinez on May 19, 2011, 10:27:20 AM
Sorry the fair was carp.  Hope the next one´s much better! :buttrf:


Title: Re: Worst fair I ever attended :0(
Post by: Eire on May 19, 2011, 10:33:08 AM
Sorry it was so rubbish for you, a lot of fairs are like that the past year. :(

Eire


Title: Re: Worst fair I ever attended :0(
Post by: goatysoap on May 19, 2011, 10:41:37 AM
Thank you  :)  am just working out some sums and will be boosting my prices accordingly. The rude customer, it turned out, kept sheep (as do we too) and he was telling me all about how lovely they are so maybe he has a softy side too. It was just when he turned to his wife and said " are these dear" and she said "yes, for soap they are...". I kept smiling sweetly and explained that these soaps are all handmade with natural ingredients etc but really wanted to say well go to the £1 shop and get 10 in a pack then!! oh and then..!! the wife said "one shower and that would be gone..."  >:(  so I did explain about soap ladders or making sure that the air can circulate at which point she said " I use a nail brush.." now that's quite a good idea I thought  ;)


Title: Re: Worst fair I ever attended :0(
Post by: Eire on May 19, 2011, 10:45:35 AM
Ah that explains her reaction a bit more. Either she didn't look after her soap properly or purchased a poorly formulated bar. So maybe she perceived it to be expensive for 'soap', as that was her previous experience. They may just become good customers after using yours.

Eire


Title: Re: Worst fair I ever attended :0(
Post by: goatysoap on May 19, 2011, 11:14:12 AM
Thanks Eire - I really like that interpretation of the situation, it makes sense (and I feel less grumpy at them now) maybe she did buy a 'dog of a soap' and my little wonders could help turn things roung (I hope!!)
they bought a coffee soap to help shift the smell of sheep from their hands (I am confident in this particular baaa of soap because it was tested by billy goat owners and billy's stink in the summer!!) as well as a fragranced one and the plain 'milkey baaa' so fingers crossed! xx


Title: Re: Worst fair I ever attended :0(
Post by: Alphya on May 19, 2011, 12:45:56 PM
...this particular baaa of soap...

 :mwaha:


Title: Re: Worst fair I ever attended :0(
Post by: Andy on May 19, 2011, 01:36:11 PM
Sorry to hear all these stories, but, yes, I always try to see the positive side of things!

I'm sure they will love your baaaas!  ;)


Title: Re: Worst fair I ever attended :0(
Post by: Helen on May 19, 2011, 05:24:12 PM
I am really sorry that you had such rubbish experiences, it must really be disheartening, especially since you work so very hard on what you do.  Keep going though because there's always a good experience for every bad one  ;) :buttrf: (:hug:)


Title: Re: Worst fair I ever attended :0(
Post by: fionab on May 20, 2011, 08:05:01 AM
Sorry that you had such a bad experience. Some customers just like to complain like that. Some seem to think that you're desperate for their custom and that they are doing you a favour.

Don't fret. You will have better days. :)


Title: Re: Worst fair I ever attended :0(
Post by: gillsta on May 20, 2011, 08:11:58 AM
so sorry it was so cr*p. I had a bad one a few weeks ago at a school. None of the parents had any idea that stalls would be there so only turned up with small change for kiddy winks. I sold two bars of soap. I did not pay for the stall either. They did no advertising in the village either. So I wont go back stuff em  :mwaha:


Title: Re: Worst fair I ever attended :0(
Post by: polly on May 20, 2011, 08:59:32 AM
I was once asked to do a fair in Arran - a 30 min car journey and an hour in the boat - each way and then the cost of taking the car over. Of course I said no.

When I met the ladie at another fair I was at, she was quick to tell me that they had such a good day, there was over 100 people attended. 100 people! How glad was I that i didn't go.


Title: Re: Worst fair I ever attended :0(
Post by: retropants on May 20, 2011, 10:18:23 AM
gosh, so sorry it was pants, as it has been mentioned...there have been plenty of late, I have been complaining quite a bit about them ;)
Hope the next one is much, much better :buttrf:


Title: Re: Worst fair I ever attended :0(
Post by: gurdeep on July 12, 2011, 09:44:14 PM
iI am new to this forum but do markets up and down the country and sell handmicrafts (wooden) and when a customer say that the bear/cat or what ever is expensive I just turn round and sell them a block of wood and say please feel free to crave one themselves that usally shuts them up. the tent you brought needs to be a heavey duty one if you need help let me know